Terms & Conditions

Terms & Conditions

Effective Date: 13-May-2026

Welcome to Prabhati Lal. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these terms.

If you do not agree with these terms, please do not use our website.

1. General Information

This website is owned and operated by:

Prabhati Lal
SN 45-46, GANESH NAGAR VISTAR, KALWAR ROAD, JHOTWARA, JAIPUR-302012 (RAJASTHAN)
📞 +91-7691001516
📧 info@prabhatilal.com

Throughout these Terms, “we,” “our,” and “us” refer to Prabhati Lal, and “you,” “customer,” or “user” refer to website visitors and purchasers.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or using the website under parental/legal supervision.
  • You are legally capable of entering into binding agreements.
  • The information provided by you is accurate and complete.

3. Products & Services

Prabhati Lal offers organic dairy products, natural food products, and related ecommerce services.

We make every effort to ensure product descriptions, pricing, images, and availability are accurate. However:

  • Product packaging may vary from displayed images.
  • Slight natural variations may occur in organic products.
  • Product availability may change without prior notice.

We reserve the right to modify or discontinue products at any time.

4. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to stock unavailability
  • Cancel orders for pricing errors
  • Refuse suspicious or fraudulent transactions
  • Limit purchase quantities per customer

If payment has already been received for a canceled order, an eligible refund will be processed.

5. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (if available)

Payments are securely processed via authorized payment gateways.

6. Shipping & Delivery

We aim to deliver products within estimated timelines, but delivery times may vary depending on:

  • Delivery location
  • Weather conditions
  • Courier delays
  • Operational issues
  • Product availability

Prabhati Lal shall not be held liable for delays beyond reasonable control.

Customers must provide accurate delivery details.

7. Cancellation Policy

Orders may be canceled before dispatch, subject to our approval.

Once an order has been dispatched, cancellation may not be possible.

For cancellation requests, contact:

📞 +91-7691001516
📧 info@prabhatilal.com

8. Returns & Refunds

Due to the nature of dairy, organic, and perishable food products:

  • Opened or used products cannot be returned.
  • Returns are accepted only for damaged, defective, incorrect, or expired products (subject to verification).
  • Complaints must be reported within 24 hours of delivery with proof.

Approved refunds will be processed within a reasonable timeframe via the original payment method where applicable.

9. User Account

If you create an account:

  • You are responsible for maintaining account confidentiality.
  • You are responsible for all activity under your account.
  • Notify us immediately of unauthorized access.

We reserve the right to suspend or terminate accounts for misuse.

10. Prohibited Use

You agree not to:

  • Use the website unlawfully
  • Attempt unauthorized access
  • Disrupt website functionality
  • Upload malicious code
  • Misrepresent identity
  • Commit fraud
  • Abuse offers or promotions

Violation may result in legal action.

11. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Designs
  • Branding
  • Website layout

is the property of Prabhati Lal and protected under applicable intellectual property laws.

Unauthorized use is prohibited.

12. Limitation of Liability

Prabhati Lal shall not be liable for:

  • Indirect damages
  • Delivery delays
  • Technical interruptions
  • Payment gateway issues
  • Loss caused by misuse of products
  • Allergic reactions where ingredients are clearly disclosed

Customers should review product details before consumption.

13. Product Usage Disclaimer

Our products are intended for general consumption and wellness purposes only.

They are not intended to diagnose, treat, cure, or prevent medical conditions unless explicitly stated.

Users with allergies or dietary concerns should consult relevant professionals before use.

14. Privacy

Use of our website is also governed by our Privacy Policy.

By using the website, you consent to our data handling practices.

15. Third-Party Services

Our website may use third-party services including:

  • Payment gateways
  • Shipping providers
  • Analytics tools

We are not responsible for third-party service interruptions or policies.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

17. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Updated terms will be posted on this page with revised effective dates.

18. Contact Information

For any questions, support, or disputes, contact:

Prabhati Lal
SN 45-46, GANESH NAGAR VISTAR, KALWAR ROAD, JHOTWARA, JAIPUR-302012 (RAJASTHAN)
📞 +91-7691001516
📧 info@prabhatilal.com

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