Shipping Policy

Effective Date: 13-May-2026

At Prabhati Lal, we are committed to delivering fresh, pure, and high-quality organic products to your doorstep in a timely and safe manner. This Shipping Policy outlines our shipping process, delivery timelines, charges, and important delivery terms.

By placing an order on our website, you agree to this Shipping Policy.

1. Shipping Coverage

We currently deliver across selected locations in India.

Delivery availability may vary depending on:

• Serviceable PIN codes
• Product type
• Delivery partner coverage
• Local operational conditions

If your area is not serviceable, you may not be able to complete checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Processing may take longer during:

• Festivals
• Public holidays
• Promotional sales
• High order volumes
• Operational disruptions

Fresh and perishable products may follow separate dispatch schedules to ensure quality.

3. Delivery Timelines

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Other Cities/Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery times are estimates only and may vary due to circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer:

• Free shipping on eligible orders
• Promotional shipping offers
• Location-based delivery charges

Charges may vary based on:

• Order value
• Product weight
• Delivery location
• Delivery method

5. Order Tracking

Once your order is shipped, you may receive tracking details via:

• SMS
• Email
• WhatsApp (if available)

Tracking updates depend on courier partner availability.

6. Delivery of Perishable Products

For fresh dairy and perishable items:

• Delivery may be limited to selected locations
• Special packaging may be used
• Delivery timelines may be prioritized for freshness
• Immediate inspection upon delivery is recommended

Prabhati Lal is not responsible for spoilage caused by delayed acceptance or improper storage after delivery.

7. Delivery Attempts

Our delivery partners may attempt delivery based on their service process.

If delivery fails due to:

• Customer unavailable
• Incorrect address
• Invalid phone number
• Repeated non-response
• Delivery refusal

the order may be returned, canceled, or re-delivery charges may apply.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Prabhati Lal shall not be responsible for delays or failed deliveries caused by:

• Incorrect address
• Wrong PIN code
• Incomplete recipient details
• Incorrect contact number

9. Damaged or Tampered Deliveries

If your package appears damaged, tampered, or opened at delivery:

• Do not accept the package if clearly compromised
• Immediately report the issue to us
• Take clear photos/videos as proof

Contact us within 24 hours for assistance.

10. Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Courier disruptions
• Natural disasters
• Government restrictions
• Transport strikes
• High seasonal demand

Such delays may be beyond our control.

11. Partial Shipments

In some cases, orders may be shipped in multiple packages due to:

• Product availability
• Packaging requirements
• Delivery optimization

Customers will be informed where applicable.

12. Cash on Delivery (If Available)

Cash on Delivery may be available in selected areas.

Prabhati Lal reserves the right to enable or disable COD eligibility without prior notice.

13. International Shipping

Currently, Prabhati Lal does not offer international shipping unless specifically announced.

14. Contact Us

For shipping-related queries, please contact:

Prabhati Lal
SN 45-46, GANESH NAGAR VISTAR, KALWAR ROAD, JHOTWARA, JAIPUR-302012 (RAJASTHAN)

📞 +91-7691001516
📧 info@prabhatilal.com